Customer Development Manager

Location:

Sydney, NSW, AU

Team: Commercial & Business Development

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

Mission:

Reporting directly to the Commercial Director, the Customer Development Manager drives customer growth and supports commercial decision-making through data-driven insights.

This role leads customer planning and performance while also managing and developing a Graduate Research Analyst, ensuring high-quality reporting, insights, and analytical support to the business. The role plays a key part in elevating both customer strategy and internal analytical capabilities.

What you'll get to do

Customer Strategy & Commercial Performance

Co-design, execute and monitor Net Revenue Growth Management (NRGM) initiatives to improve top and bottom line
Lead the key account planning cycle, including customer segmentation, resource allocation, and performance monitoring
Partner with commercial teams to strengthen customer strategies and identify growth opportunities
Monitor and manage grey market activities to protect brand equity
Support commercial operations related to trade allowances, commercial conditions, and sales force communications

Team Leadership & Development

Manage and develop a Graduate Research Analyst, providing clear direction, coaching, and regular feedback
Oversee delivery of high-quality reporting, dashboards, and analysis to support business decision-making
Build the analytical capability of the team, ensuring strong data accuracy, consistency, and storytelling
Set priorities and ensure alignment of the analyst’s work with business and commercial needs
Create opportunities for exposure to senior stakeholders, supporting the analyst’s development

Insights, Reporting & Business Support

Translate complex commercial and customer data into clear, actionable insights for senior stakeholders
Oversee preparation of monthly and quarterly reporting, ensuring accuracy and clarity
Identify trends, risks, and opportunities across sales, margins, and customer performance
Support budgeting, forecasting, and business case development in partnership with Finance
Drive continuous improvement of reporting tools, dashboards, and processes

We'd love to meet you if you have

Experience: 5+ years in customer development, key account management, trade marketing, revenue management, or similar roles within consumer goods, retail, or consulting

Education: Degree in Business Administration, Engineering, or related field

Languages: English

Competencies:

Strong leadership and coaching capability

Commercial acumen with a customer-first mindset
Advanced analytical skills with strong storytelling ability
Ability to operate at both strategic and operational levels
Stakeholder management and influencing skills
Strong understanding of financials and planning processes

Specific Knowledge Required:

Advanced use of Microsoft Office, particularly Excel
Experience with data visualisation tools (e.g., Power BI, Tableau)
Database management (Access or SQL) and data tools (R, SPSS, SAS) are highly valued

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

WHAT YOU’LL LOVE ABOUT US

An entrepreneurial, creative and welcoming work culture
A range of learning and development opportunities
An international company with plenty of opportunities to grow
A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Req ID: 31532

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

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