Retail Experience Manager - Loto del Sur (H/F)

L'opportunité

Loto del Sur is a leading natural beauty and wellness brand established in 1999 in Colombia. It offers deeply sensorial and efficacious skincare, body care and home products, all formulated with plant-based ingredients from Latin America. Loto del Sur draws from the unique biodiversity and rich cultural heritage of the continent to reveal the secrets and powers of its plants, from Mexico and the Amazon to the Andes and Tiera del Fuego

Historically distributed only in Latin America, where it has had tremendous success, the Brand joined the PUIG group in 2022 and now aims to expand globally.

The Retail Experience manager will be responsible for the development of Loto del Sur’s in store experience and customer journey, as well as the training and education of retail teams around the world. The role will report directly to the Brand’s General Manager and is based in Paris.

Ce que vous aurez à faire

In-Store Customer Experience:

• Define and build a best-in-class consumer journey inside Loto del Sure retail stores and future department stores
  • From new customer greeting to post purchase
• Create set of service offerings across product categories and relevant for all occasions
  • Loto del Sur private consultations offerings
  • Loto del Sur product routines  offerings
  • Loto del Sur gifting offerings
  • Loto del Sur in-store rituals
  • Loto del Sur events
• Lead visual merchandising for the Brand
  • VM guidelines and implementation
  • VM in store materials
• Collaborate with other stakeholders to create and implement incentives strategies for retail teams

Training and Education:

• Lead training and education function globally for Loto del Sur
  • Create training programs incl. new joiners and annual sales and education programs for Loto del Sur market education community
• Develop training tools for each campaign for local education teams:
  • Global training guidelines
  • Training modules including e-learning and video
  • Sales materials
  • Training materials for brand sessions, both in-person and virtual
• Actively participate in activation plans for new market launches

Nous serions ravis de vous rencontrer si vous avez

• Extensive Retail experience in direct-to-consumer environment (owned retail stores)
• Luxury and/or prestige beauty experience preferred
• Passion for in-store consumer experience
• Strong collaborative skills, team player
• Ability to work across functions and cultures
• Naturally curious
• Effectively communicates on priorities
• English fluent, Spanish fluency a major plus

Ce que vous allez aimer chez nous