Wholesale Customer Service Executive

The Opportunity

As a Wholesale, Customer Service Executive, you will play a pivotal role in managing the day-to-day operations of the internal wholesale process across multiple department stores, specialty-multi channel retailers, and specialty accounts, while also overseeing the Order to Cash process per our retailers. You will be responsible for managing merchant relations, resolving issues, and implementing continuous improvement processes to optimize efficiency and achieve departmental objectives.

What you'll get to do

•    Manage the relationship and communication with retailers and internal departments for all Order to Cash processes tasks
•    Monitor the status of orders, identifying and resolving any financial, commercial, or stock-related issues to ensure timely order processing and delivery
•    Oversee return processing in collaboration with the logistics team, ensuring accurate handling and issuance of credit notes
•    Manage claims and deductions received from retailers, resolving disputes and discrepancies promptly
•    Monitor overdue debt and initiate appropriate actions, including sending Statements of Account (SOA) and coordinating with Finance for collections 
•    Review pricing conditions and retailer master data for accuracy and consistency
•    Implement and enforce standard operating procedures (SOPs) to streamline processes and improve efficiency
•    Collaborate with cross-functional teams, including Sales, Finance, and Logistics, to drive alignment and achieve departmental objectives
•    Provide accurate information and assistance to retailers regarding products, services, orders, billing inquiries, and general inquiries
•    Document all interactions with wholesale business accurately and thoroughly in SAP system.
•    Continuously strive to improve the process by identifying recurring issues and suggesting process improvements
•    Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers
•    Meet and exceed performance goals related to response time, and resolution time

We'd love to meet you if you have

•    Bachelor's degree or equivalent years of experience preferred
•    2-4 years of related work experience in Operational Customer Service, Logistics, or Planning
•    Passion for the beauty industry
•    Customer-focused with a strong commitment to delivering exceptional service
•    Process-driven with a keen eye for detail and a focus on execution excellence
•    Team-oriented with excellent interpersonal and leadership skills
•    Experience with SAP or other business management technology is a plus

A few things you'll love about us