Selling Supervisor, Penhaligon's (Prince St.)

Who we are

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self-expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry. 

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open-minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

The Opportunity

Penhaligon’s is seeking a passionate Selling Supervisor to support the daily operations of our Prince Street boutique while ensuring every client experiences exceptional luxury service. As a leader on the sales floor and a trusted partner to boutique management, you will drive selling excellence, support team performance, oversee keyholder responsibilities, and elevate the client experience at every touchpoint. Acting as the leader in the absence of management, the Selling Supervisor upholds service excellence, executes operational priorities, and inspires the team to achieve sales goals through storytelling, fragrance expertise, and meaningful client relationships.

What you'll get to do

Client Experience & Service
•    Welcome clients with warmth and professionalism, creating a seamless, personalized luxury journey from arrival to departure
•    Model best-in-class luxury service behaviors while providing real-time coaching that empowers the team to consistently deliver exceptional client experiences
•    Anticipate client needs, resolve concerns with confidence, and cultivate lasting relationships by recognizing individual preferences and delivering personalized service across every interaction
•    Support an omnichannel client experience by leveraging clienteling tools and maintaining consistent follow-up before, during, and after each purchase

Sales & Performance
•    Master and model the Penhaligon’s selling ceremony, confidently guiding clients through the House’s fragrance collections and heritage to maximize sales, cross-selling, and product discovery opportunities
•    Monitor daily, weekly, and monthly KPIs to identify trends, drive performance, and partner with management on strategies that achieve boutique goals and business objectives
•    Build and maintain a strong personal client book through proactive outreach, personalized recommendations, appointment selling, and CRM tools that foster loyalty and repeat business
•    Inspire a performance-driven culture by leading through example and celebrating individual and team successes

Leadership & Team Support
•    Serve as the primary point of contact during management absences, ensuring smooth daily operations and a consistently elevated client experience
•    Drive on-floor sales performance through real-time coaching, motivation, and ongoing support for Client Advisors
•    Assist with onboarding, training, and continued development by reinforcing luxury service standards, product knowledge, selling behaviors, and Penhaligon’s brand values
•    Foster a collaborative, inclusive team environment that encourages accountability, engagement, and continuous learning

Operations & Standards
•    Execute all opening and closing procedures, including securing the boutique, managing cash deposits, and fulfilling keyholder responsibilities
•    Partner with management to maintain inventory accuracy, support replenishment, and uphold proactive loss prevention practices
•    Curate and maintain visual merchandising displays that reflect Penhaligon’s global standards while delivering an elevated and inspiring boutique environment
•    Ensure operational excellence by maintaining merchandising, stock organization, cleanliness, and compliance with company policies and procedures

We'd love to meet you if you have

•    2+ years of experience in a luxury retail or premium client-facing environment
•    Strong experience in retail operations, clienteling, sales performance, and luxury service
•    Demonstrated ability to drive sales results while delivering a highly personalized, client-first experience
•    Experience coaching or mentoring others in a retail environment is preferred
•    Passion for luxury fragrance, storytelling, and creating memorable client experiences
•    Excellent interpersonal, communication, organizational, and problem-solving skills
•    Comfortable working in a fast-paced, performance-driven luxury retail environment
•    Flexible availability, including evenings, weekends, and holidays

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. 

Compensation

As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $25.00-$29.00 per hour. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

What you'll love about us