Manager, Retail Operations (Spa & Boutique), Dr. Barbara Sturm

The Opportunity

Leads day-to-day operations and project management across U.S. and international Dr. Barbara Sturm Spa & Boutique locations, including new store openings and policy implementation. Oversee vendor relationships, in-store technology, and compliance through regular audits and training. Manages operational budgets, inventory accuracy, and supply ordering, partnering closely with logistics and store teams to support product launches and key counts. Supports planning and execution of in-store events and activations, coordinating logistics, staffing, and inventory to ensure seamless brand experiences.

What you'll get to do

Store Operations: 
•    Lead project management for all new Dr. Barbara Sturm store initiatives, from planning through execution
•    Participate in decision-making for new initiatives, projects, and procedures across all six U.S Dr. Barbara Sturm Spa & Boutique’s, as well as one international location 
•    Set and reinforce a culture of compliance by maintaining and updating store policies and ensuring understanding at all levels
•    Create and lead training programs for in-store operating policies
•    Conduct regular store visits to identify opportunities and collaborate with leadership on action plans
•    Coordinate all aspects of new store openings, including logistics and operational readiness
•    Oversee vendor management and negotiating contracts to ensure service quality and cost control
•    Partner with IT to manage requirements for new or enhanced in-store applications and technologies.
•    Lead deployment of new technology, store execution tools, and updated processes, ensuring alignment with business partners
•    Ensure POS procedures are followed through clear training and ongoing audits.
•    Oversee maintenance of all store systems, POS, iPads, BOH computers, phones, ensuring operational continuity
•    Manage all service providers related to Spa & Boutique maintenance and repairs; evaluate vendor performance and quality of work
•    Oversee the maintenance budget and ensure efficient allocation of resources
•    Conduct audits to uphold brand standards (e.g., lighting, fixtures, HVAC, cleanliness, paint, flooring)

Finance and Inventory: 
•    Monitor and control operational costs and store maintenance expenses to remain within budget
•    Stay up to date on business changes that may require process, system, or reporting adjustments
•    Contribute to the planning and management of the annual operations budget
•    Manage forecasting and ordering of store supplies, including office materials, packaging, and consumables
•    Work closely with Spa & Boutique teams to ensure inventory accuracy and resolve discrepancies
•    Support preparation and execution of inventory counts in partnership with store leadership
•    Monitor and manage stock movement and consolidations to ensure accuracy and timeliness
•    Provide hands-on support during key inventory processes as needed
•    Act as liaison between stores and logistics/operations teams to ensure seamless communication
•    Monitor in-transit deliveries and ensure on-time arrival of merchandise
•    Oversee stock levels and inventory allocation for product launches

Activations & Events: 
•    Support planning and execution of local and national Dr. Barbara Sturm events, including launches, clienteling activations, and public-facing experiences in partnership with Marketing
•    Coordinate logistics for retail events, including product shipments, event setup, collateral, and visual merchandising
•    Ensure event readiness through collaboration on staffing plans, training materials, and execution timelines
•    Contribute to the creation of event briefing documents to ensure alignment across Marketing and field teams
•    Manage event-related vendor relationships, ensuring quality service within budget constraints
•    Monitor inventory of event supplies and collateral; oversee timely replenishment to meet event needs

We'd love to meet you if you have

•    Bachelor’s degree (preferred) 
•    Minimum 5 years’ experience overseeing operations in a retail environment 
•    Strong understanding of the retail business and store operations
•    Proven experience in analyzing and optimizing systems and processes
•    Excellent time management skills with the ability to prioritize tasks and meet deadlines
•    Clear and concise communicator, able to tailor messaging across diverse audiences and settings
•    Proficient in Microsoft Word, Excel, and PowerPoint; familiar with various retail platforms and POS systems 
•    Thrives in a fast-paced, dynamic environment, detail-oriented and highly organized
•    Flexible and resourceful, with strong problem-solving skills and the ability to prioritize effectively under pressure
•    Ability to travel 30% both domestically (majority), and international 

Compensation Data

As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $105,000.00 - $110,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

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