Assistant Boutique Director Madison Avenue Flagship - Carolina Herrera (Fashion)

The Opportunity

Responsible for assisting the Boutique Director with management of the store, staff, merchandise and customer service. The Assistant Boutique Director is also responsible for achieving a personal sales goal, while assisting the store in meeting store sales objectives, superior customer service and motivating team members.

What you'll get to do

Sales Generation:

• Assist Boutique Director in leadership of store and team to achieve store sales objectives
• Assist in managing individual team members and their productivity as it pertains to their objectives
• Provide continual feedback and coaching to the associates as it pertains to sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales. Model this behavior on the selling floor daily.
• Ensure an in-depth knowledge of the merchandise. Assist Boutique Director in ensuring product education/technique meetings are scheduled for the store as needed.
• Provide innovative ideas to the Boutique Director regarding opportunities to grow the business
• Manage and optimize the CRM system to enhance customer engagement, streamline workflows, and drive data-driven decision-making across all marketing and sales initiatives

Customer Service:

• Coach associates to ensure the highest level of customer service; while demonstrating this behavior yourself
• Support the development of client relationships by ensuring staff maintains constant client communication through utilizing their clienteling tools
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise

Operations:

• Partner with operations manager to ensure integrity of inventory management by staff
• Assist in management of alterations process to ensure a high level of accuracy and efficiency
• Ensure all associates execute point of sale transactions accurately and timely
• Assist Boutique Director in meeting inventory accuracy and shrink requirements; participate in all store inventories
• Maintain awareness and support store in loss prevention, risk management, physical security and store cash controls
• Build and maintain good communication with members of corporate office, other stores and local center/street associations

Merchandising/Visual:

• Maintain all merchandising directives
• Ensure the selling floor is neat, clean, organized and reflects the correct brand and visual image at all times
• Communicate inventory needs to support the business goal

Human Resources:

• Demonstrate effective management and leadership of the store and staff. Setting priorities for the day and motivating team
• Provide feedback to Boutique Director regarding associate’s individual performance continually to ensure results
• Participate in monthly touch base meetings with each associate to manage and coach performance
• Bring all human resources issues to the attention of the Boutique Director in a timely and effective manner
• Ensure image and personal appearance standards are professional, reflective of the brand image and adhered to at all times

A reasonable estimate of the current salary is $80,000-$100,000 USD.

We'd love to meet you if you have

• Minimum 5 years retail experience with 2-3 years specialty/luxury management
• Excellent communication, organizational, and interpersonal skills.
• Computer skills: MS Office, inventory software and database software.

A few things you'll love about us