Client Advisor, Melrose Ave

The Opportunity

BYREDO seeks a full-time client advisor (keyholder) to drive sales & service through exceptional client experience, personalized clienteling, and operational excellence. This role combines storytelling, in-depth product knowledge, and a passion for beauty to inspire and connect with clients. Be part of a brand that redefines luxury through creativity and experience. At Byredo, you’ll inspire clients, work with a team that values collaboration, and have the opportunity to grow in a fast-paced environment.

The Brand:

"Beauty can be many things to many people. Our job is to inspire people to be themselves." – Ben Gorham, Founder

Founded in Stockholm in 2006, Byredo is a European luxury brand that translates memories and emotions into captivating products and experiences. From fragrances to makeup and byproduct—our category for creative non-beauty projects—Byredo reinvents luxury through a new approach driven by emotions and creativity. With a presence in over 40 countries and a focus on ecommerce. Our commitment to diversity, talent, and teamwork underpins our mission to inspire people worldwide.

What you'll get to do

Sales Excellence:

• Maintain knowledge on industry and market trends to evolve and optimize sales strategies
• Provide exceptional Byredo client experience, demonstrating expertise and understanding of our elevated selling approach
• Build rapport with returning clients by recognizing and understanding their needs, ensuring a personalized and unified shopping experience
• Showcase Byredo’s wide product portfolio across all categories, (fragrance, makeup, home, byproduct) offering curated recommendations and crafting memorable shopping moments for each client
• Exceed KPI’s through strategic cross-selling by fostering meaningful and familiar client relationships
• Leverage Byredo’s CRM tools to manage client information, driving loyalty and delivering customized personalization
• Collaborate with the team during store meetings by contributing innovative ideas and actionable retail strategies

Client Experience:

• Build and nurture client relationships through personalized outreach and clienteling activities including master classes and new launch events
• Provide after-sales service with care and attention, ensuring client satisfaction
• Create personalized shopping experiences that reflect each client’s unique tastes and aspirations, building connections that build long-term loyalty

Demonstrate Product Expertise:

• Develop and maintain knowledge of Byredo’s full product offerings spanning across all categories
• Actively engage in product presentations, engaging in training sessions, and stay aware of new launches, industry innovations, and emerging trends
• Uphold Byredo’s commitment to excellence by ensuring detailed care, handling, and presentation of products, adhering to the highest standards of luxury and elevating the overall client experience

Support Operational Excellence:

• Responsible for opening and closing the store.
• Support continuous store operations by managing inventory with accuracy, stock replenishment, and proactive theft prevention measures to maintain operational efficiency
• Offer valuable suggestions to develop and execute retail strategies that drive business growth and enhance the client experience
• Curate and maintain visually compelling product displays that align with Byredo’s visual merchandising guidelines and create a captivating, in-store environment that reflects the brand’s DNA

We'd love to meet you if you have

• 2-3+ years of experience in luxury retail, beauty, or makeup sales
• Proven ability to build strong client relationships and achieve sales targets
• Availability to work weekends and holidays (on an as needed basis)
• A proactive, adaptable, and dependable attitude
• Available for a flexible schedule, including weekends, holidays, and occasional extended hours as needed
• Ability to lift boxes as needed for inventory replenishment

Compensation Data

As required by California State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $20.00 – $28.00/ per hr. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

A few things you'll love about us