Team Leader - Penhaligon's Regent st

Penhaligon’s | Regent Street | Full Time | 37.5 Hours

At Penhaligon’s, fragrance is more than a product. It’s a story, an experience and a moment of personal connection.

We’re looking for a full-time Team Leader to join our Regent Street store, supporting the management team in delivering exceptional customer experiences, achieving commercial goals and maintaining the high standards that define Penhaligon’s.

As Team Leader, you’ll support the day-to-day running of the store and have the confidence to step into the responsibilities of the Store Manager in their absence. You’ll help motivate the team, drive sales performance and ensure every customer receives an unforgettable Penhaligon’s experience.

You’ll develop specialist expertise, strengthen your leadership skills and gain valuable commercial experience from day one. From understanding customers and products to coaching a team and driving store performance, you’ll have the opportunity to develop skills that can take your retail career further.

Working with iconic brands in supportive and diverse teams, you’ll enjoy a culture built on collaboration, energy and shared success. Whether creating memorable customer experiences, developing your leadership skills or progressing into future management opportunities, your career can grow with your ambition.

• Support the management team with the day-to-day running of the Regent Street store.
• Take responsibility for the store and team in the Store Manager’s absence.
• Continuously motivate team members to achieve their sales and productivity goals.
• Ensure all Fragrance Consultants deliver the highest level of customer service.
• Analyse available sales reports and data to understand the needs of the business and identify opportunities.
• Assist with the management of the client database, using client information to increase sales and strengthen customer relationships.
• Resolve customer queries and complaints quickly and effectively.Support the training, coaching and development of team members.
• Understand and execute cash-control procedures, including bank deposits, safe funds and petty cash.
• Collaborate with the Store Manager across staffing, risk management, security, cash controls and inventory management.
• Support visual merchandising directives and maintain exceptional store standards.
• Bring the Penhaligon’s brand to life through engaging fragrance consultations and memorable storytelling.

You’re passionate about fragrance, people and exceptional retail experiences. You enjoy supporting and motivating others and are ready to take greater responsibility within a luxury retail environment.

You understand that every customer interaction is an opportunity to tell the Penhaligon’s story, build a lasting relationship and create an experience they’ll remember. With strong organisation, commercial awareness and a natural ability to lead by example, you’ll play an important role in the continued success of our Regent Street store.