Senior Consumer Data & Insights Manager

Location:

London, LND, GB

Team: Digital

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

We are looking for a Senior Consumer Data Manager to join our Global Digital & Consumer Marketing team, supporting our Niche brands including Penhaligon’s, L’Artisan Parfumeur, Dr Barbara Sturm, (amongst other brands), based in London.

Reporting to the Data & Insights Director, this role plays a key part in transforming consumer data into actionable insights that optimise the end-to-end consumer experience across ecommerce and omnichannel touchpoints.

This is a highly collaborative, hands-on role for a Data & Insights professional who can bridge analysis and commercial thinking, acting as a trusted partner to CRM, Performance Marketing, Ecommerce and Digital teams while supporting the execution of the wider consumer data strategy.

What you'll get to do

• Lead consumer and marketing analytics initiatives focused on customer behaviour, lifecycle, segmentation, and loyalty strategies.

• Generate actionable, consumer-led insights that inform personalisation, campaign optimisation, and targeting strategies.

• Partner with CRM, Marketing, Digital, and Commercial teams to turn complex data into clear narratives and recommendations.

• Build and maintain interactive dashboards and reporting solutions that enable data-driven decision-making.

• Champion experimentation by leading A/B testing, test-and-learn, and data-driven initiatives to enhance customer understanding.

• Support the design and optimisation of data pipelines and analytical frameworks with Data Engineering and IT.

• Partner with Digital and Product teams to provide customer and performance insights that inform the evolution of the digital experience.

• Collaborate closely with Data Engineering and IT to ensure robust data quality, governance, and scalable analytics foundations.

We'd love to meet you if you have

• Proven experience in a consumer, marketing, or digital analytics role within an ecommerce, retail, or omnichannel environment (luxury or beauty experience a plus).

• Strong analytical capability with working knowledge of SQL to query and explore data; ability to partner with technical teams or vendors for more advanced analytics.

• Hands-on experience with data visualisation and BI tools (e.g. Tableau, Power BI, Looker) and delivering automated reporting and dashboards for business stakeholders.

• Experience working with data platforms or cloud-based data environments (e.g. BigQuery, Snowflake, Azure) and navigating data ecosystems across multiple sources.

• Understanding of digital customer journeys and key ecommerce performance metrics

• Demonstrated ability to translate complex data into clear, actionable insights and recommendations for non-technical audiences.

A few things you'll love about us

An entrepreneurial, creative and welcoming work culture
A range of learning and development opportunities
An international company with plenty of opportunities to grow
A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Req ID: 30310

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