Head of Retail

The Opportunity

This leadership role within the commercial function embodies Puig’s values both internally and externally. It combines strategic and operational responsibilities: defining and executing the retail excellence strategy, maintaining high standards across all retail locations, and leading the Sell Through teams for core prestige brands (Rabanne, Jean Paul Gaultier, and Carolina Herrera). The role also oversees the Beauty Advisor team to ensure best-in-class retail execution, visual merchandising, and point-of-sale activation, driving brand growth across all channels.

What you'll get to do

• Define and implement the UK Retail Excellence strategy, including retail KPIs (share of shelf, location, image, environment) across our retail estate including doors within Selfridges, Harrods, Boots, Harvey Nichols, Superdrug etc. 

• Lead Visual Merchandising execution across Fragrance and Make-Up channels, ensuring alignment with brand and portfolio priorities.

• Act as a retail excellence expert, identifying growth opportunities and anticipating emerging retail trends and experiences.

• Maximise POS and make-up activation plans to drive sell-out performance.

• Lead a team of Regional Retail Managers and Retail Excellence Managers, collaborating with KAMs and Field Teams to convert insights into commercial results; regularly visit top doors to identify opportunities and monitor competitor activity.

• Drive adoption and effective use of retail execution tools to elevate in-store standards.

• Oversee the field team structure, roles and responsibilities, performance targets, and related HR/ER matters.

• Own field budget management, including commission and temporary staffing.

• Ensure accurate, timely reporting and administration, with a focus on top-performing doors.

• Collaborate with Education and Marketing teams to optimise sell-out strategies for key launches, including in-store events and animations.

• Strengthen brand positioning at POS and leverage brand performance in retailer negotiations.

• Lead, inspire, and develop a high-performing team, fostering accountability, agility, and continuous development.

• Align the team to business vision and guide them effectively through change.

• Act as a senior partner to Commercial, Marketing, Finance, KAM, and Education teams, driving strong cross-functional collaboration focused on retail excellence.

We'd love to meet you if you have

•    Experience working within a similar Head of Retail/Senior Retail leader position, ideally with an understanding of or beauty/fragrance background. 
•    Proven track record of success in leadership roles, able to lead and develop team members, focusing on performance and retention.  
•    Previous experience having responsibility for budget management and good understanding of wholesale partner relationships. 
•    Demonstrated ability to set and achieve sales and implement effective strategies.
•    Proven experience with building and developing partnerships both internally & externally.
•    Willingness to travel as required across the UK. 

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