Education Manager

Who we are...

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds. Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

The Opportunity...

The Education Manager for prestige portfolio (Rabanne, Jean Paul Gaultier, Carolina Herrera) is responsible for elevating retail performance and customer experience across Puig UK&I through the delivery of impactful education, onboarding, and digital learning initiatives. This role ensures that training translates into confident in-store behaviours, strong brand advocacy, and measurable improvements in customer experience and retail KPIs.

Working closely with retail teams, brand stakeholders, and global partners, the role combines strategic planning with hands-on execution to drive learning engagement, support new product launches, strengthen onboarding, and embed service excellence across all customer touchpoints.

Key Responsibilities...

Retail Education & Training Delivery

• Deliver training programmes that align with brand priorities, commercial goals, and the marketing calendar.

• Run engaging in‑person and virtual sessions to build product expertise, selling confidence, and elevated service behaviours.

• Support retailer events including conferences and roadshows, focusing on product storytelling and sales techniques.

• Develop Retail Manager capability through practical coaching and leadership training.

Digital Learning & Content Management

• Create and maintain digital learning content across Puig’s education platforms, ensuring alignment with UK priorities and global direction.

• Manage the Brand Experience platform including content deployment, communication, and learner engagement.

• Monitor platform performance and recommend improvements to increase reach and participation.

• Drive engagement initiatives to strengthen learning culture.

Onboarding & Capability Development

• Lead the onboarding journey for multi‑brand Ambassadors, acting as a key point of contact.

• Deliver quarterly onboarding programmes to introduce new starters to Puig, its brands, and service standards.

• Reinforce learning through follow‑up, action planning, and in‑store behavioural support.

Customer Experience

• Execute Customer Experience Survey activity to support continuous improvement across UK&I.

• Translate insights into action for Regional Managers and field teams.

• Identify opportunities to elevate service and retail capability through insight‑led education.

Education Excellence

• Ensure training tools and materials are planned, available, and effectively used.

• Maintain high standards of organisation across all education activity.

• Champion Puig values in all interactions and ways of working.

We'd love to meet you if you have...

· 2–3 years’ experience in an education, training, or similar role, ideally within beauty, luxury, or retail.

· Strong ability to deliver informative, engaging, and inspiring training experiences in both formal and informal settings.

· Demonstrable knowledge of the beauty industry across multiple categories.

· Strong planning, organisation, and project management skills, with the ability to manage multiple priorities effectively.

· Confident in analysing results, identifying insights, and turning them into clear actions that support field performance.

· Strong communication and stakeholder management skills, with the ability to work collaboratively across functions and levels.

· Advanced Microsoft Office skills, particularly in PowerPoint, Excel, Word.

· Good working knowledge of iOS and Android devices.

· Strong understanding of digital learning tools, communication platforms, and learner engagement methods.

· Experience using LMS platforms and managing digital learning content.

· Experience creating digital learning content, including video and e-learning assets.

· Knowledge of Rise 360 and Articulate 360.

· Understanding of social media platforms and how digital trends can support education engagement and content development.

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. 

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