Ecommerce Manager

The Opportunity

As our UK Ecommerce Manager, you will own and drive the performance of Penhaligons.com in the UK market. From digital strategy and onsite experience to forecasting, range planning, sampling, and stock management, you will deliver a seamless, high-converting customer journey that brings the magic of Penhaligon’s into the homes of fragrance lovers across the UK. 

This is a unique opportunity for a commercially minded ecommerce professional who’s equally at ease with data, customer experience, and cross-functional collaboration. 

What you'll get to do

• Own the UK ecommerce P&L, driving revenue, conversion, and profit across the market.
• Forecast revenue, orders, and AOV across trading periods, working with finance and marketing teams to align targets with performance drivers.
• Lead range planning and stock forecasting for the UK site—ensuring availability, visibility, and sell-through of new launches, core lines, and online exclusives.
• Manage onsite sampling strategy in collaboration with marketing and CRM—optimising for trial, discovery, and conversion.
• Define and execute the UK trading calendar, including launches, campaigns, and promotional activity.
• Monitor product performance, conversion, and customer behaviour—making agile decisions to maximise sales and margin.
• Work with Content Square & Google Analytics to analyse the customer journey, identify friction points, and drive continuous UX improvements in conjunction with the CRO and UX teams.
• Brief and manage changes to site content, navigation, and landing pages to support performance goals.
• Own the UK site’s onsite merchandising, taxonomy, and product discoverability across all devices.
• Partner with global teams across Digital Marketing, CRM, Logistics, Creative, and Customer Service to ensure a cohesive and elevated ecommerce experience.
• Work with the supply chain team to align on stock availability and demand forecasting for the UK.
• Execute UK campaign rollouts in line with global brand direction and local commercial goals.
• Ensure product storytelling and site content aligns with the tone and luxury aesthetic of the Penhaligon’s brand.
• Support CRM initiatives by integrating onsite touchpoints with email, sampling, and loyalty strategies.

We'd love to meet you if you have

• 4+ years in ecommerce trading, ideally within beauty, luxury retail, or lifestyle sectors.
• Deep understanding of digital trading, forecasting (revenue, orders, AOV), stock forecasting, and range planning.
• Hands-on experience with tools such as Content Square, Google Analytics, Power BI, and ecommerce platforms.
• Track record of using data to drive decisions across UX, merchandising, and promotions.
• Experience in developing sampling strategies to drive engagement and conversion.
• Strong stakeholder management, with the ability to work cross-functionally in a fast-paced, collaborative environment.
• Creative eye with a commercial mindset—and a true love for customer experience.

A few things you'll love about us