Consumer Operations Executive

The Opportunity

The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.  

What you'll get to do

• Manage escalations from external consumer care team  
• Maintain and modify the B2C orders 
• Place B2C replacement orders 
• Liaise and provide information to Logistic teams to resolve any delivery issues 
• Payment fraud management  
• Returns management  
• Process commercial refunds 
• Manage customer chargebacks 
• Manage UK Internal Orders 

We'd love to meet you if you have

• Previous experience in a customer facing role  
• Ideally SAP software experience 
• Working knowledge of Microsoft Excel  
• Strong communication and organisation skills 
• Strong organisational skills and attention to detail  
• Solid analytical and numerical skills 
• Ability to work well on own initiative as well as part of a team 
• Excellent communication and presentation skills, both verbal and written 
• Ability to work in an agile, fast-paced environment  

A few things you'll love about us