Assistant Store Manager, Penhaligon's Covent Garden (40 hours/5 days)

The Opportunity

Founded in 1870 by Cornish barber William Penhaligon, Penhaligon’s is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we’re rather obsessed with fragrance. If you’re ready to start your olfactive expedition, it would be marvellous to meet you…

We are currently looking for an Assistant Store Manager to join our team in the oldest Penhaligon's store in beautiful Covent Garden.

What you'll get to do

As Assistant Store Manager, you'll be supporting the Store Manager in achieving sales objectives, maintaining the highest operational and merchandizing standard and building, coaching and developing our in-store team.

Key responsibilities:

Profit and Sales Generation:
•    Meeting sales goals & demonstrate sales leadership to the team
 

Customer Service:
•    Empower the Fragrance Consultants to provide the highest level of customer service
•   Assist the Store Manager in building the  client database and running  special events inclusive of collection previews, client events, etc.

Operations:
•    Ensure correct staffing levels
•    Look after areas of risk management, including physical security, store cash controls, and inventory management
•    Deliver relevant team member training, i.e., POS systems
•    Conduct stock inventories as needed
•    Understand and execute cash control procedures including bank deposits, safe funds, petty cash

Merchandising/Visual:
•    Ensure execution of effective merchandising strategies, making sure the selling floor is always picture perfect and on brand
•    Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goals

Human Resources:
•    Work with the Store Manager to deliver all training programs and initiatives to develop the Fragrance Consultants
•    Assist with evaluate the performance of each Fragrance Consultant and providing feedback

We'd love to meet you if you have

•    Experience in a niche, luxury environment and pride yourself on excellent customer service

•    A result and solutions driven mindset

•    Excellent interpersonal skills and love building relationships with both Colleagues and Customers alike

•    The ability to influence, negotiate and lead others to action

•    Passion for our products, Brand and history

A few things you'll love about us

Penhaligon’s is a part of Puig - a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness.

Puig is an equal opportunity employer #ForCreatorsOfAllKinds. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. We believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.