Store Manager - Penhaligon's Liverpool

Who We Are

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

The Opportunity

We have an exciting role for store manager to join our liverpool Penhaligon's team. The working schedule is based on full time schedule working 5 days per week (37.5hrs) Monday – Sunday inclusive.

Our Store Managers are responsible for overseeing our stores, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards. You’ll also build highly motivated teams, and coach and develop them to the next level. 

The Store Manager will be responsible for overseeing the store, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards and building highly motivated teams and coach and developing them. 

Profit and Sales Generation: 

Meeting sales goals  

Analysing available sales reports and data to determine the needs of the business, setting business strategies  

Support the development of the Fragrance Consultants skills, ensuring tea mis are fluent in all aspects of product knowledge 

Demonstrate sales leadership, playing an active role on the selling floor 

Customer Service: 

Ensure all Fragrance Consultants provide the highest level of customer service 

Resolve all customer problems and complaints quickly and effectively, assisting team members where needed 

Operations: 

Ensure correct staffing levels 

Understand and execute cash control procedures including bank deposits, safe funds, petty cash 

Merchandising/Visual: Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal 

Ensure the selling floor is always picture perfect and reflective of current visual direction 

Human Resources: 

Working with the Talent Acquisition team to ensure all vacancies are filled in a timely manner with the right candidate 

Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results 

We'd love to meet you if you have

•  You’re experienced in a niche, luxury environment and pride yourself on excellent customer service 

• You’re results oriented and solutions driven 

• Your interpersonal skills are excellent, and you love building relationships 

• You can influence, negotiate and lead others to action 

• You’re resilient and persistent 

• You’re passionate about our Brand 

A few things you'll love about us