Account Manager - John Lewis Liverpool

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

The Opportunity

We have an exciting role as Account Manager to join our brands Rabanne, Jean Paul Gaultier in Liverpool John Lewis The working schedule is based on full time schedule 5 days per week (37.5 hours) Monday – Sunday inclusive, 

Our Account Managers are responsible for overseeing our stores, merchandise and customer service, relationships achieving sales objectives and maintaining the highest operational and merchandizing standards.

Key responsibilities:

Profit and Sales Generation:

• Meeting sales goals
• Analysing available sales reports and data to determine the needs of the business, setting business strategies
• Demonstrate sales leadership, playing an active role on the selling floor

Customer Service:

• Build and manage the client database, utilising to increase sales and customer contact
• Resolve all customer problems and complaints quickly and effectively, assisting other team members where needed
• Manage all special events inclusive of collection previews, client events, sale events and centre events, etc.

Operations:

• Look after areas of risk management, including physical security, store cash controls, and inventory management
• Deliver relevant team member training, i.e., POS systems
• Conduct stock inventories as needed
• Understand and execute cash control procedures including bank deposits, safe funds, petty cash

Merchandising/Visual:

• Implement merchandising directives and ensure execution of effective merchandising strategies
• Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal
• Ensure the selling floor is always picture perfect and reflective of current visual direction

We'd love to meet you if you have

• You’re experienced in a niche, luxury environment and pride yourself on excellent customer service
• You’re results oriented and solutions driven
• Your interpersonal skills are excellent, and you love building relationships
• You can influence, negotiate and lead others to action
• You’re resilient and persistent
• You can embody our WHY: “Creating meaningful experiences to inspire human connections;
• Our Values connect with you: We have Restless Curiosity and Contagious Enthusiasm, and demonstrate Fairness and Respect. We are Consciously Sustainable and we are Shaping Tomorrow.
• And you’re passion about our Brand and of course, our Fragrances!

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. 

A few things you'll love about us