Houston Boutique Director - Carolina Herrera (Fashion)

The Opportunity

The Boutique Director is responsible for overall management of the boutique, staff, merchandise and customer service. This role is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, and building a highly motivated team and developing associates. 

What you'll get to do

Sales Generation 

• Set individual sales goals for sales associates, ensuring goals reflect store business goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales 
• Analyze sales reports and data to determine needs of the business and develop business strategies 
• Demonstrate an in-depth knowledge of the merchandise, ensuring selling staff is fluent in all aspects of product knowledge 

Customer Service

• Ensure sales associates provide the highest level of customer service, maintaining constant client communication through clienteling tools
• Assist sales associates with various customer service issues, resolving complaints quickly and effectively 
• Empower associates to make decisions in the clients best interest that supports the Company's philosophy 

Operations

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed, including bank deposits, safe funds and petty cash 
• Control store expenses and maintain budgets, striving to reduce costs 
• Monitor the movement of all inventory, maintaining inventory accuracy and shrink requirements, while ensuring all staff adheres to Shipping & Receiving policies and procedures 
• Support, promote and assume responsibility for loss prevention in all areas of risk management, including physical security, store cash controls, inventory management and inter-store communications 
• Build and maintain communication with Corporate Office teams, other Boutiques and local associations 

Merchandising & VM

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies 
• Maintain a neat, clean and organized selling floor, properly reflecting the brand and visual image at all times 
• Communicate inventory needs to support business goals and objectives 

CRM

• Grow client database by networking within the communities in the market and identifying new prospects

We'd love to meet you if you have

• A minimum of five years of experience in retail, preferably within the luxury market 

• A minimum of three years of management/supervisory experience 

• Excellent communication, organizational and interpersonal skills 

• Strong computer skills, including MS Office, inventory and database software 

A few things you'll love about us