Quality Director

The Opportunity

Reporting to the R&D Managing Director, the Quality Director will lead efforts to ensure compliance with internal and industry standards. This role is pivotal in driving continuous improvement initiatives, fostering a culture of excellence, and enhancing customer satisfaction. The Quality Director will collaborate with cross-functional teams to identify and address quality issues, implement best practices, and achieve operational efficiency.

What you'll get to do

• Oversee supplier qualification
• Manage supplier evaluation, audits, action plans and quality agreements
• Manage supplier quality performance
• Manage product quality from warehouse to end consumer 
• Management of complaints and market non-conformities
• Develop and implement customer quality strategies to enhance customer satisfaction and loyalty
• Collaborate with cross-functional teams including R&D, manufacturing, and supply chain to address quality issues and establish quality objectives
• Conduct risk assessments and implement plans to mitigate identified risks associated with product quality
• Manage quality projects and establish quality metrics and foster a culture of continuous improvement
• Pilot the quality integration of new businesses

We'd love to meet you if you have

• Minimum of 10 years of experience in quality management, with at least 5 years in a senior leadership role
• Minimum of 5 years of experience in the cosmetics industry, demonstrating a strong understanding of industry-specific quality standards and practices
• Bachelor’s degree in a relevant field + Master’s degree or MBA is preferred
• Fluent in English and Spanish. French would be a plus
• Strong knowledge of quality standards and methodologies 
• Proven track record of successfully implementing quality improvement initiatives
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and interpersonal skills
• Proficient in quality management tools and data analysis
• Knowledge of regulatory standards (ISO, FDA, GMP, etc.)

A few things you'll love about us