Iberia Customer Care Executive (Temporary)

Location:

Barcelona, B, ES, 08902

Team: Customer Service

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

You will be responsible for centralizing and managing the relationship with Iberia customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do

Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries
Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages
Oversee order and delivery processes, including order validation, release and follow-up
Coordinate with logistics teams to manage delivery issues and delays
Ensure efficient transport planning and shipment follow-up
Handle customer claims, including analysis and creation of credit/debit notes
Monitor and share performance KPIs with clients, identifying opportunities for improvement

We'd love to meet you if you have

2+ years of experience in a similar customer operations / order management role
University degree
Fluent Spanish and English, Portuguese will be a plus
Strong knowledge of OTC processes, SAP, and Excel

A few things you'll love about us

An entrepreneurial, creative and welcoming work culture
Flexible work arrangements
On onsite gym and restaurant

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Req ID: 31151

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

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