France & Benelux Customer Care Executive

Location:

Barcelona, B, ES, 08902

Team: Customer Service

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.

What you'll get to do

Centralize the relation with the Italian Customers in the order to cash process

Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders

Tasks within the Order & Delivery management process

Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order
Review and unblock the orders for delivery

Delivery issues/delay management

Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults

‘Transport’ management

Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring

Claims management

Claim reception and analysis
Creation of Credit/Debit note in the system and register customer complaints

Customer relationship

Day to day communication and provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.

We'd love to meet you if you have

Experience: minimum 2 years in a similar job

Education: University Degree

Languages: French native or professional. Dutch or Flemish, English and spanish fluent

Competencies:

Good communications skills
Analytical skills
Ability to listen and active problem-solving skills
Good interpersonal skills
Ability to handle pressure and workload

Specific Knowledge required: OTC processes, SAP, Excel and Powerpoint

A few things you'll love about us

An entrepreneurial, creative and welcoming work culture
A competitive compensation & benefits package
Hybrid work policy
On onsite gym and restaurant

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Req ID: 30348

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

Apply now »