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Export Customer Care Executive

Location: 

Barcelona, B, ES, 08902

Team:  Customer Service
Job type:  Temporary

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

 

This position is temporary 6 months.

 

Mission:

Develop relationships with the Distributors and Subsidiaries in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and receivables.
 

What you'll get to do

Centralize the relation with the Customers in the order to cash process:

  • Review and provide information about the situation of their orders
  • Deal with SAP/e-mail orders
  • Review and provide logistic or descriptive information of products
  • Review and provide information about delivery data
  • Inform the customer of the out of stock that affects the orders
  • Review and provide information about invoice data (solve possible invoice issues)
  • Review and provide information about the collection and/or liability situation
  • Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up
     

Tasks within the Order & Delivery management process: 

  • Review and unblock the orders for delivery.
  • Delivery issues/delay management 
  • Modify orders and deliveries
  • Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
  • Review and provide info requested by the Customer
     

Transport’ management: 

  • Group deliveries to be prepared and shipped together to the customer.
  • Transport follow-up with Delivery Monitoring
  • Review and provide info requested by the Customer
  • Invoice management 
  • Review and unblock the orders for invoicing and generate the billing document.
     

Overdue or Bad debt: 

  • Decision of the action to be taken together with Sales Team and Implementation of the agreed action
     

Claims management: 

  • Claim reception and analysis (Check with Commercial conditions, pricing…)
  • Creation of Credit/Debit note in the system
  • Credit / Debit note billing and AR compensation
  • Take care and register customer complaints
  • Customer relationship

 

Day to day communication:

  • Responsiveness, provide solutions to customer requests
  • Analyze and share functional KPIs with customer to detect improvement areas.
  • We'd love to meet you if you have

We'd love to meet you if you have

Experience: Minimum 2 years in a similar job
Education: Degree in Business Administration, Logistics or similar
Languages: Spanish and English very fluent, French is highly valuable

Knowledge in SAP and Excel are a must.

A few things you'll love about us

  • An entrepreneurial, creative and welcoming work culture
  • A range of learning and development opportunities
  • An international company with plenty of opportunities to grow
  • A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Job Req ID:  27959

 

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

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