Export Customer Care Executive (Temporary)

Location:

Barcelona, BU, ES, 08902

Team: Customer Service

Job type: Temporary

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

Develop relationships with the Distributors and Subsidiaries in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and receivables.

What you'll get to do

Centralize the relation with the Customers in the order to cash process:
Review and provide information about the situation of their orders
Deal with SAP/e-mail orders
Review and provide logistic or descriptive information of products
Review and provide information about delivery data
Inform the customer of the out of stock that affects the orders
Review and provide information about invoice data (solve possible invoice issues)
Review and provide information about the collection and/or liability situation
Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up

Tasks within the Order & Delivery management process:
Review and unblock the orders for delivery.
Delivery issues/delay management
Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults
Review and provide info requested by the Customer

‘Transport’ management:
Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring
Review and provide info requested by the Customer
Invoice management
Review and unblock the orders for invoicing and generate the billing document.

Overdue or Bad debt:
Decision of the action to be taken together with Sales Team and Implementation of the agreed action

Claims management:
Claim reception and analysis (Check with Commercial conditions, pricing…)
Creation of Credit/Debit note in the system
Credit / Debit note billing and AR compensation
Take care and register customer complaints
Customer relationship

Day to day communication:
Responsiveness, provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.

We'd love to meet you if you have

Experience: Minimum 2 years in a similar job

Education: Degree

Languages:Spanish and English very fluent

A few things you'll love about us

Hybrid work policy
An entrepreneurial, creative and welcoming work culture

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Req ID: 26439

Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

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