Travel Retail Benelux Field Supervisor

The Opportunity

We are looking for a Field Supervisor to reinforce our Travel Retail Europe Field team.

As a Field Supervisor, your ultimate goal is to apply global strategy and ensure sell out growth in your scope. 
You are highly motivated and result-oriented team player with strong organizational and management skills.
You also have proven relationship-builder skills with internal & external contacts, having the ability to relate to co-workers & Brand Ambassadors. Ability to adapt quickly and proactively in a highly volatile environment.
 

What you'll get to do

• Act as a key partner to Commercial teams to drive the business:
  • Translate global strategy and objectives into targeted action plans and Sell Out targets within the point of sales under your scope. 
  • Together with the Key Account Manager of the area, analyze sales, business KPIs, and competition activities monthly, to identify risks & opportunities and give feedback / recommendations accordingly.
  • Build strong business relationships with retailer local teams as well as recruitment agencies. 
  • Communicate MKT Plans and present novelties to the local partners. Take initiative in negotiating the best conditions and visibility for PUIG portfolio.
  • Become an expert of your market in developing your local network and feed the headquarter with efficient business intelligence.
• Build high performing teams: 
  • Recruit, welcome, onboard and develop the staff, either through Puig HR or an agency / retailer.
  • Train and follow up on the selling ceremony and sales techniques.
  • Set and communicate clear targets to the team and monitor them at shop level.
  • To assess performance of the staff at quantitative and qualitative level during the appraisal meetings.
  • Manage rosters/shifts to optimize and maximize sell through investment when allowed.
  • Partner with HR on all matters related to employee life cycle for Puig employees, and agency for non-Puig employees such as sick leaves, end of contracts, staff invoices, etc
  • Ensure motivated teams: identify training opportunities, incentive ideas and make proposals to HO for implementation.
  • Act as an inspirational leader to empower the teams to achieve the targets and ensure pride of belonging.
• Ensure Retail Excellence: 
  • Conduct regular visits to the shop floors according to priorities (flagships, top doors…) ensuring a good preparation reporting and follow-up.
  • Store audit through POS report: Assortment (aligned with each door needs, identify discontinued products) ; Implementation of global negotiations and promo plans ; Stock level ; Prices ; Visual merchandising and showcards ; Pictures ; Incidences and opportunities
  • Management of Permanent and Temporary spaces:
    • Permanent: ensure proper installations and maintenance / follow up (visuals, POSM…) liaising with Instore department
    • Temporary: coordinate the implementation of the animation plan with Instore for decoration and with CS for POSM shipments. Recruit and train through agencies the adequate promoter’s profile according to the animation. Follow up of the animation performance, issues.

We'd love to meet you if you have

• Experience: 
  • At least 4years+ experience in similar role (Sales, MKT, Retail), ideally in Travel Retail industry.
  • Experience/Interest in luxury and/or fragrance industry will be highly valued.
• Education: Degree in Business Administration or equivalent.
• Languages: Excellent knowledge of written and spoken English. Other European languages are a plus. 
• Competencies:
  • Ability to motivate, inspire and influence others.
  • High organization skills and time management to handle multi-tasks.
  • Team player and ability to interact with cross-departments.
  • Strong communication and management skills.
  • Result oriented and analytical skills, be able to identify opportunities and suggest improvements and clear action plans.
  • Eye to detail
• Specific Knowledge required: Proficient in MS Office: Word, PowerPoint, Excel, and Outlook.
• Travelling: Flexibility to travel within assigned area minimum 40% and up to 60%.

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