Lártisan Parfumeur Kiosk Store Manager

The Opportunity

L’Artisan Parfumeur is a  Niche French fragrance house known for its artisanal approach and, nature-inspired creations

We have an exciting opportunity for a experienced and passionate Store Manager to lead our newly opening kiosk location in Al Ain.

The Store Manager is responsible for the overall management of the store, staff, merchandise, and customer experience.

The Store Manager is also responsible for achieving sales objectives, maintaining, and achieving high operational and merchandizing standards and goals, building highly motivated teams, and developing them to the next level. Also as an ambassador of L’Artisan Parfumeur you will play a pivotal role in launching and growing the brand’s presence. 

What you'll get to do

Profit and Sales Generation

• Meet sales goals
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for Fragrance Consultants, ensuring goals reflect store business goals
• Continuously motivate sales team members to meet assigned sales and productivity goals
• Support the development of Fragrance Consultants techniques, ensuring utilization of fragrance profiling to maximize sales, and ensure selling team members are fluent in all aspects of product knowledge
• Demonstrate sales leadership for team members by playing an active role on the selling floor

Customer Service

• Ensure all Fragrance Consultants provide the highest level of customer service
• Ensure team members maintain constant client communication through utilizing their client books
• Manage the client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist Fragrance Consultants with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
• Manage all special events inclusive of collection previews, client events, sale events and centre events, etc.
• Empower Fragrance Consultants to make decisions in the customer’s best interest that also support the Company’s philosophy

Operations

• Ensure staffing levels and work schedules to ensure appropriate floor coverage
• Look after areas of risk management, physical security, store cash controls, and inventory management
• Deliver team member training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in bi-annual inventories
• Understand and execute cash control procedures including bank deposits, safe funds, petty cash

Merchandising/Visual

• Implement merchandising directives and ensure execution of effective merchandising strategies
• Partner with operations, logistics, product teams and supervisor to ensure appropriate assortment for the store
• Ensure the selling floor is neat, clean, always organized and reflects the correct visual image
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources

• Working the team, take on recruitment, training, and development of team members ensuring all positions are filled in a timely manner with the right candidate
• Implement and provide follow-up for all training programs, seminars, to develop the Fragrance Consultants
• Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

We'd love to meet you if you have

• Proven experience in luxury retail management, ideally within fragrance, beauty, or fashion.

• A passion for storytelling and the ability to create meaningful, personalized client experiences.

• Strong leadership skills with a hands-on approach and a drive to exceed sales and service goals.

• Fluency in English; Arabic language skills are a strong advantage 

A few things you'll love about us