Job Req ID:  23521
Date:  23-Nov-2022
Location: 

Vicente López, B, AR

Functional area:  Others
Contract type:  1 | Permanent job
Business area: 

 

 

 

CS Front Office Executive

Mission:

Centralize the relation with the Local Customers in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of the Order to Cash process – service and receivables.

 

Functions and Responsibilities:

  • Centralize the relation with the Local Customers in the order to cash process: review and provide information about the situation of their orders, review and provide information about invoice data (solve possible invoice issues), review and provide logistics or descriptive information of products, inform the customer of the out of stock that affects the orders.
  • Tasks within the Order & Delivery management process.
  • Invoice management: review and unblock the orders for invoicing and generate the billing document.
  • Returns management: Create and follow up the returns agreed with the sales area organization.
  • Overdue or Bad debt: Decision of the action to be taken together with Sales Team and Implementation of the agreed action.

 

  • Claims management: Creation of Credit/Debit note in the system, Credit / Debit note billing and AR compensation.
  • Customer & Material Master Data.
  • Pricing and Discounts: review customer commercial conditions and price list.

 

 

Requirements:

Experience: Minimum 2 year in a similar job.

Education: University degree in Business Administration / International Trade.

Languages: Spanish (native or fluent). English would be a plus.

Competencies: good communications skills, analytical skills, ability to listen and active problem solving skills, good interpersonal skills , ability to handle pressure and workload, if possible, sales/commercial experience, negotation skills.

 

 

Puig 2022. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.