Penhaligon's QVB Boutique Manager

The Opportunity

In line with the Puig Beauty & Fashion vision and mission, the Boutique Manager leads an energetic and passionate team dedicated to creating meaningful lasting connections and experiences with our clients.

Having a  strong sense of business acumen, the Boutique Manager is responsible for all retail activities that contribute to the commercial success and the brand’s image and leadership position in the market by liaising – leading collaboration with field, corporate and global functions. Ability to think 'outside the four walls' to drive awareness and consideration; and understand the entire client pathway to conversion is a must.

Who we are:

Founded in 1870 by Cornish barber William Penhaligon, Penhaligon’s is an esteemed British fragrance house. Drawing on our 150 year unique heritage and applying a touch of eccentric British charm to all that we do, we’re rather obsessed with fragrance. If you’re ready to start your olfactive expedition, it would be marvellous to meet you…

What you'll get to do

Our Boutique Managers have keyholder responsibility; are responsible for overseeing our stores, staff, merchandise and customer service, achieving sales objectives and maintaining the highest operational and merchandizing standards. You’ll also build highly motivated teams, and coach and develop them to the next level.

• Supervise the performance of the team, motivating and guide towards achieving results; identifying and developing individual talents.
• Empower the team, give support and provide constant feedback on individual Fragrance Consultants
• Partner with Education, provide coaching and mentoring in client experience, sales techniques, service flows, product knowledge & expertise.
• Be committed to retail business KPIs, pro-actively driving initiatives to increase traffic, recruit, retain and build loyalty.
• Capture and maintain customer details and data accurately and properly via company devices. Customer and CRM data is held in accordance with all appropriate policy. Utilise database effectively to increase client engagement and drive sales. 
• Manage staff schedules for optimal client service through the week/month.

Key responsibilities:

Profit and Sales Generation:

• Setting team individual sales goals, and meeting store sales goals 
• Analysing reports and data to determine needs of the business, setting business strategies 
• Demonstrate sales leadership, playing an active role on the selling floor

Customer Service:

• Empower all Fragrance Consultants to provide the highest level of customer service
• Resolve all customer problems and complaints quickly and effectively, assisting team members where needed
• Manage all special events

Operations:

• Ensure correct staffing levels to sales ratio
• Risk management, including physical security, store cash controls, and inventory management
• Deliver team member training, i.e., POS systems
• Conduct stock inventories as needed

Merchandising/Visual:

• Implement merchandising directives and ensure store is always picture perfect 
• Partner with operations, logistics & product teams to ensure the right assortment for the store, communicating inventory needs to support the business goal

Human Resources:

• Working with the Talent Acquisition team to ensure all vacancies are filled in a timely manner with the right candidate
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

We'd love to meet you if you have

• Strong retail operational skills with a minimum three years’ experience in a store management role, preferably within beauty or similar luxury environment.
• Relationships focus and collaborative approach 
• Strong interpersonal and influencing skills; you can influence, negotiate and lead others to action
• Coaching mindset and capability to nurture and develop people
• Performance and development skills; listening and empathy, constructive feedback and motivation, inspire influence and delegation.
• Obsession and pride to deliver a luxury client experience and build a strong loyal client base.
• A high degree of professionalism and maturity in all areas of business.
• High business acumen, and results driven 
• Resilience and persistence
• You can embody:
  • our WHY: “Creating meaningful experiences to inspire human connections;
  • our Values: restless curiosity, entrepreneurial Audacity, contagious enthusiasm, fairness and respect; and shaping tomorrow.

A few things you'll love about us