Job Req ID:  19423
Date:  20-Feb-2021

New York, NY, US

Functional area:  Retail
Contract type:  1 | Permanent job
Business area:  Fashion




Omni Channel Operations Manager


It all began with a woman, with style so provokingly chic that the world took notice. Today the Carolina Herrera Brand is a New York-based fashion powerhouse recognized for creating colorful collections synonymous with fabulous style and bold femininity. With the appointment of Wes Gordon as Creative Director in 2018, the House has reinforced its commitment to the codes established by the founder; while pushing the boundaries of American fashion forward in fearless and fabulous style.


With our ready-to-wear collections, bridal collections, fragrances and make-up available in 50 countries and over 100 points of sale, it takes a dedicated effort by our employees across our New York Atelier & Corporate Office and each of our Retail locations.


Carolina Herrera is a New York-based fashion house recognized for creating beautifully crafted collections synonymous with impeccable style and bold elegance. Our dedicated team is split across our New York Atelier and Corporate Offices, retail locations across the globe and our Barcelona-based Fragrance and Make-up team.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned depending on business need:

  • Responsible for managing all omni channel systems: POS (Cegid Y2), ecommerce (Hybris), and CRM.
  • Partner directly with support technicians for real-time trouble shooting of issues.
  • Provide store teams training and coaching as it relates to systems and operations tasks.
  • Develop and oversee processes for store inventory management and sales reconciliations.
  • Manage and produce all omni channel reporting to stakeholders.
  • Analyze key performance metrics and provide guidance for each store to achieve goals and profitability targets; evaluate financial and business data into actionable insights to drive results
  • Review OTB Status, Inventory and Sales Plans with Merchandising and Finance.
  • Monitor the accuracy and timeliness of receiving, transfers, damages, and returns-to-vendor.
  • Oversee operations and inventory accuracy of e-commerce site (and third-party ecommerce sites); report status updates to leadership team.
  • Maintain an up-to-date Operations Manual of new applications and directives.




  • 3-5 years in luxury fashion retail operations, with experience working in a store environment
  • Experience with creating vendor relationships and maintenance
  • Proficiency of omni channel systems POS (Cegid Y2), ecommerce (Hybris), and CRM.
  • Excellent interpersonal and communication skills, with the ability to develop relationships
  • Logistically minded, detail oriented, ability to motivate, strong analytical abilities



Carolina Herrera New York is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds.




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