E-Commerce Coordinator

The Opportunity

We are seeking an E-Commerce Coordinator to drive the growth of Byredo’s brand.com channel in North America. This role will ensure operational excellence across the website, deliver luxury-level customer experience, and support revenue-driving initiatives. Acting as a key liaison between e-commerce, customer service, marketing, and global teams, the coordinator will manage site operations, optimize performance, and contribute to strategic campaigns and launches.

What you'll get to do

E-Commerce Management:

• Oversee daily operations of Byredo.com (US + Canada) to ensure seamless performance and a luxury-level customer experience
• Partner with Byredo Global HQ in Paris to align on site content, pricing, and promotional strategies, ensuring consistency across markets
• Troubleshoot cross-border operational challenges and collaborate with global teams on localization, compliance, and technical issue resolution
• Manage merchandising and promotional strategies to drive conversion, cross-sell, and upsell opportunities
• Coordinate site updates, seasonal campaigns, exclusive launches, and ensure accurate product data (descriptions, imagery, pricing)
• Monitor inventory levels and align availability with marketing and promotional plans; act as inventory go-to for tracking incoming stock
• Optimize site navigation, categorization, and search functionality; collaborate on UX enhancements and new feature rollouts
• Maintain site assets, perform inventory audits, and test new site features and functionality
• Collaborate with Paid Media and marketing teams on e-retail assets, affiliate programs, and digital partnerships
• Support omnichannel sampling programs and influencer activations
• Pull sales data and Google Analytics reports; build and maintain Excel documents for reporting
• Prepare KPI dashboards, monthly reports, and PCA analyses for campaigns and launches
• Analyze campaign performance and recommend strategies to improve ROI and customer engagement

Customer Success:

• Conduct daily check-ins with the Customer Service team and handle escalations related to Byredo and DSV coordination
• Manage customer-facing tasks such as refunds, replacements, out-of-stock (OOS) products, and blocked orders
• Oversee logistics to ensure timely delivery to customers and push orders through systems
• Maintain Byredo’s high-touch service standards in every interaction while troubleshooting operational issues

We'd love to meet you if you have

• 2–3 years of experience in e-commerce or digital marketing; customer service experience preferred
• Bachelor’s degree in Marketing or related field
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Experience with e-commerce platforms (Magento preferred), ERP systems (SAP), and data tools (Excel, PowerBI)
• Understanding of online eco-system and digital marketing pillars
• Analytical mindset and highly organized
• Flexibility to work hybrid (3 days in-office)

Compensation Data

As required by New York State’s salary transparency law, effective November 2022, the expected salary for this position is within range of $70,000-$75,000. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team

A few things you'll love about us