Job Req ID:  18784

New York, NY, US

Functional area:  Retail
Contract type:  1 | Permanent job
Business area:  Fashion




Assistant Manager - Madison Avenue Flagship - Carolina Herrera New York (Fashion)


Responsible for assisting the Store Manager with management of the store, staff, merchandise and customer service. The Assistant Store Manager is also responsible for achieving a personal sales goal, while assisting the store in meeting store sales objectives, superior customer service and motivating team members.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned by the Vice President of Retail and Store Manager as the need arises.


  • Sales Generation:
  • Assist Store Manager in leadership of store and team to achieve store sales objectives
  • Assist in managing individual team members and their productivity as it pertains to their objectives
  • Provide continual feedback and coaching to the associates as it pertains to sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales. Model this behavior on the selling floor daily.
  • Ensure an in-depth knowledge of the merchandise. Assist Store Manager in ensuring product education/technique meetings are scheduled for the store as needed.
  • Provide innovative ideas to the Store Manager regarding opportunities to grow the business


  • Customer Service:
  • Coach associates to ensure the highest level of customer service; while demonstrating this behavior yourself
  • Support the development of client relationships by ensuring staff maintains constant client communication through utilizing their clienteling tools
  • Resolve all client problems and complaints quickly and effectively
  • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
  • Operations:
  • Partner with operations manager to ensure integrity of inventory management by staff
  • Assist in management of alterations process to ensure a high level of accuracy and efficiency
  • Ensure all associates execute point of sale transactions accurately and timely
  • Assist Store Manager in meeting inventory accuracy and shrink requirements; participate in all store inventories
  • Maintain awareness and support store in loss prevention , risk management, physical security and store cash controls
  • Build and maintain good communication with members of corporate office, other stores and local center/street associations


  • Merchandising/Visual:
  • Maintain all merchandising directives
  • Ensure the selling floor is neat, clean, organized and reflects the correct brand and visual image at all times
  • Communicate inventory needs to support the business goal


  • Human Resources:
  • Demonstrate effective management and leadership of the store and staff. Setting priorities for the day and motivating team
  • Provide feedback to Store Manager regarding associate’s individual performance continually to ensure results
  • Participate in monthly touch base meetings with each associate to manage and coach performance
  • Bring all human resources issues to the attention of the store manager in a timely and effective manner
  • Ensure image and personal appearance standards are professional, reflective of the brand image and adhered to at all times


  • Minimum 5 years retail experience with 2-3 years specialty/luxury management
  • Excellent communication, organizational, and interpersonal skills.
  • Computer skills: MS Office, inventory software and database software.




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