Job Req ID:  19864
Date:  24-Nov-2021

Milton Keynes, MIK, GB

Functional area:  Retail
Contract type:  1 | Permanent job
Business area:  Fragrances




Account Manager - Carolina Herrera Beauty, Full Time / Perm (5 days p/wk)

We are delighted to announce we have a very exciting opportunity for an experienced Account Manager with our Carolina Herrera Beauty Brand. The account is brand new and will be launching at the Intu Milton Keynes Shopping Centre, in May 2021 and we are looking for an Account Manager that has excellent fragrance and make-up skills and knowledge. The Account will consist of an Account Manager, plus two ‘H-Beauty Brand Ambassadors’, so previous experience of leading and managing a team is essential.


If you have the skills and the experience we are looking for and you are ready for the next step in your career, please submit your CV / resume, we can't wait to hear from you. 


Job Description



Job Title:



Carolina Herrera Beauty – Account Manager



Reporting to:



Regional Retail Sales Manager





Harrods H-Beauty - Milton Keynes





The Carolina Herrera Account Manager is responsible for providing outstanding customer service, building
individual and vendor line sales volumes and establishing and maintaining customer relationships.
The Carolina Herrera Account Manager will work effectively with other team members and establish new accounts, while demonstrating consistent adherence to company standards and procedures.
Additionally, the Carolina Herrera Account Manager will focus on in-house training programs, pre-booked make-up consultation events, and maintaining a fully merchandised counter. The Carolina Herrera Account Manager is fully responsible and accountable for driving their business and creating their own and team success.


Responsibilities / Key Tasks:



•    Establish and build a strong working relationship with the Head Office stakeholders
•    Effective planning of team schedule, ensuring coverage of all Store trading hours
•    Effective prioritising of the daily tasks
•    Has an agile working ethic and can adjust their working time to focus on the area of the business that needs their focus
•    Responsible for the overall Management of stock levels and accurate Inventory checks
•    Works closely with the RRSM and Store Teams, to ensure the correct levels of stock, in particular key selling lines and lines on promotion are available.
•    Communicates the corporate strategy and goals to the team
•    Set up and follow individual and collective objectives on a weekly and monthly basis
•    Ensures the development of Carolina Herrera Beauty Team through regular coaching and leading by example
•    Appraise staff performance during the probation period, annual and quarterly reviews
•    Recruit high calibre team members, manage their store induction and performance
•    Ensure that all team members are role models of the Company standards and guidelines
•    Manage employee relations matters, in line with the Company policies and  Employment Law requirements



•    Ensure that a luxury level of service is delivered to customers and develop customer
•    Leads the team by example with best practice product knowledge expertise, selling
techniques and building a strong CRM network of clients
•    Handle customer complaints discretely, effectively and in line with the Company policy
•    Implement and deliver the eventing calendar in line with the Store and Company guidelines
•    Ensure that the team are consistently following the Carolina Herrera service protocols
•    Responsible for development interventions and in-store coaching with individual Team Members with support from the Education Manager.


•    Maintain the correct stock levels and POS standards on counter
•    Ensure that merchandising is displayed effectively and in line with Company guidelines
•    Exemplify all Carolina Herrera Principles Brand Values
•    Ensure the team maintain a consistent “white glove” level of customer service
•    Develop and grow the CRM database
•    Ensure Mystery Shopping scores are in line with Company KPIs, always striving for excellence


•    Achieve and exceed door sales targets and corporate objectives
•    Collate all sales information, analyse results and submit report to RRSM and the retail team within the timelines provided
•    Have a strong commercial awareness of competitor activity and always communicate this to the Head Office Teams and local team. Take necessary steps to develop competitor activity
•    Pro-actively seek opportunities and promote in-store events to maximise sales
•    Build effective working partnerships with store management and always adhere to store policies and procedures
•    Ensure efficient communication with and reporting to the Puig management and head office
•    Manage all counter administration and reporting to RRSM and Head Office Teams; not limited to, team schedules and counter cover (always in line with needs of the business), including temporary staffing

Ideal candidate

•    Must have 2-3 years’ previous experience managing a team of no less than two-line reports
•    Must have 2-3 years’ experience delivering Make-up / Artistry, within a luxury retail environment 
•    Prior retail sales experience within Make-up and Luxury fragrance is essential
•    White glove service experience required
•    Highly collaborative; working with and through others in a team-oriented environment
•    Passionate about the luxury industry make-up and fragrances



•    Fluent written and spoken English skills required.
•    Other languages desirable.



•    Various educational backgrounds considered.


Specific knowledge required

Working Knowledge of IT tools and store systems, (not limited to);

•    Outlook
•    Excel & numerical skills
•    G-Suite
•    Workplace
•    Work Chat
•    knowledge of various Store group Apps, e.g. workforce planning tools.
•    Working knowledge of Store group till systems is an advantage but not a requirement.


Social Media, excellent working knowledge and use of; (not limited to)

•    Instagram
•    Facebook
•    Tik Tok
•    Twitter
•    Pinterest


Industry Knowledge

•    Has genuine passion and understanding of the Make Up and Fragrance industry.
•    Actively follows brands, trends and influencers on social media. 
•    Wants to know what is happening in the industry and keeps up to date with the latest news.



Puig 2021. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

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