Job Req ID:  23323
Date:  23-Sep-2022

London, LND, GB

Functional area:  Retail
Contract type:  1 | Permanent job
Business area: 




Retail Loubi Ambassador, Christian Louboutin, Harrods London (37.5hrs - 5 days)

Job Description



Job Title:



Loubi Ambassador



Reporting to:



Business Manager





Harrods, London





A Loubi Ambassador will be responsible for representing Christian Louboutin Beauty as a true ambassador, offering our customers’ excellent service at all times. You must have a passion for make-up and fragrances and have a proven track record of consistently achieving sales targets. You must be confident in educating customers on the latest make-up products and colours and helping to promote brand awareness through in-store events and creating traffic.


Master Category Knowledge

  • Have a full understanding of all Christian Louboutin Beauty products and services
  • Attend, engage and participate in all brand training, and implement afterwards
  • Monitor Icon products on a daily basis
  • Be aware of competitor’s products and activity and have knowledge of account performance in relation to Department’s performance
  • Have detailed knowledge and awareness of the luxury beauty industry
  • Be able to offer a high level of expertise in terms of makeup techniques and personalised service
  • Be able to educate clients on makeup application techniques


Execute Business & Operations

  • Be aware of account and personal targets and key performance indicator (KPI) targets
  • Complete all personal paperwork accurately, legibly and on time
  • Be aware of and abide by the Store rules and regulations
  • Closely monitor stock levels, following retailer guidelines, raising issues to line manager
  • Offer creative ideas to generate new business; with focus on product launches and key calendar dates
  • Build a loyal personal client base by constantly acquiring new customers and develop an ongoing professional relationship with them
  • Communicate regularly with personal clients through phone, mail and electronic methods, regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
  • Perform other duties, as assigned


Drive Selling Process/Techniques

  • Exceed all sales and service goals and targets
  • Deliver luxury service at all times, inviting customers back for a return appointment
  • Generate retail sales through the successful execution of in-store events and strengthen brand loyalty
  • Make appropriate, personalised product and sample recommendations
  • Have a strong focus on link selling and the recruitment of new customers
  • Use confident communication and presentation skills when dealing with customers


Foster Service Attitude

  • Shows passion for people and products
  • Follow grooming guidelines to promote the brand image
  • Maintain a clean and hygienic work area and adhere to hygiene rules
  • Master customer profiling
  • Be involved in outside demonstrations/events
  • Conduct business to business networking – building a new customer base



  • Foster team spirit
  • Be able to work effectively with colleagues in store, in the field and in head office


Ideal candidate

  • Prior retail sales experience in a luxury environment preferred
  • Previous experience in cosmetic/fragrance industry desired
  • White glove service required
  • Highly collaborative; working with and through others in a team-oriented environment
  • Passionate about luxury industry and cosmetics



Fluent written and spoken English skills required.

Other languages desirable.


Various educational backgrounds considered.

Specific knowledge required

Working Knowledge of IT tools and store systems, (not limited to);

  • Outlook
  • Excel & numerical skills
  • G-Suite
  • Workplace
  • Work Chat
  • knowledge of various Store group Apps, e.g. workforce planning tools.
  • Working knowledge of Store group till systems is an advantage but not a requirement.


Social Media, excellent working knowledge and use of; (not limited to)

  • Instagram
  • Facebook
  • Tik Tok
  • Twitter
  • Pinterest


Industry Knowledge

  • Has genuine passion and understanding of the Fragrance and Make Up industry.
  • Actively follows brands, trends and influencers on social media.
  • Wants to know what is happening in the industry and keeps up to date with the latest news.



Puig 2022. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

Job Segment: Outside Sales, Social Media, Sales, Marketing