Job Req ID:  23618
Date:  23-Nov-2022
Location: 

Liverpool, LIV, GB

Functional area:  Retail
Contract type:  1 | Permanent job
Business area: 

 

 

 

Retail Account Manager, Boots Liverpool, Clayton Square (37.5hrs - 5 days)

Retail Account Manager

Boots, Liverpool, Clayton Square

Main Functions and Responsibilities

  • Ensure the highest standards of customer service are always maintained, by following Puig and Retailer Service Standards.
  •  Engage with customers and Store Group protocols to deliver a unique Customer experience, leveraging product knowledge and expertise to deliver Brand and Product loyalty and in turn deliver sales targets.
  • Ability to quickly adapt to working with new promotions, product launches or activity unique to the store you are based in.
  • Achieve and aim to exceed all KPI’s and Company targets.
  • Embraces the team spirit - the desire to contribute to the team and to foster a spirit of collaboration with fellow team members
  • Develop and build a loyal customer base through strong client telling techniques.
  • Maintain the shop floor merchandising and housekeeping standards in line with current VM guidelines.
  • All documentation and reports must be submitted within the required time frames and to the Company / Store group Standards.
  • Maintain stock management and replenishment.
  • Coach temporary / agency staff to deliver Puig Customer standards.
  • Flexible approach to working different schedules within the needs of the Store Group. This includes, early shifts, afternoon shifts, late shifts and weekend schedules.

 

What you’ll need:

  • You have previous experience as the responsible person, leading a Fragrance / Makeup / Beauty Account within the Fragrance, Beauty, Fashion, Luxury Goods or FMCG industry.
  • Your numerical skills and ability to understand sales figures and analyse them, coupled with your core literacy skills ensure you can deliver effective written and oral communication.
  • You have the skills and ability to use IT tech, specifically Microsoft Office, G-Suite, Workplace, Work Chat, Workforce Planning Tools is desirable.
  • You have a genuine passion and understanding for the Fragrance and Make Up industry.
  • Strong social media skills and knowledge will put you ahead of the competition and an excellent working knowledge of Instagram / Facebook, Tik Tok & Twitter is desirable.
  • You actively follow leading brands and influencers on social media and keep up to date with what is happening in the market.
  • A working knowledge of Store group till systems is an advantage but not a requirement.
  • You are fluent with written and spoken English and other languages are certainly desirable. 

 

 

Puig 2022. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.


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