Job Req ID:  23618
Date:  23-Nov-2022

Liverpool, LIV, GB

Functional area:  Retail
Contract type:  1 | Permanent job
Business area: 




Retail Account Manager, Boots Liverpool, Clayton Square (37.5hrs - 5 days)

Retail Account Manager

Boots, Liverpool, Clayton Square

Main Functions and Responsibilities

  • Ensure the highest standards of customer service are always maintained, by following Puig and Retailer Service Standards.
  •  Engage with customers and Store Group protocols to deliver a unique Customer experience, leveraging product knowledge and expertise to deliver Brand and Product loyalty and in turn deliver sales targets.
  • Ability to quickly adapt to working with new promotions, product launches or activity unique to the store you are based in.
  • Achieve and aim to exceed all KPI’s and Company targets.
  • Embraces the team spirit - the desire to contribute to the team and to foster a spirit of collaboration with fellow team members
  • Develop and build a loyal customer base through strong client telling techniques.
  • Maintain the shop floor merchandising and housekeeping standards in line with current VM guidelines.
  • All documentation and reports must be submitted within the required time frames and to the Company / Store group Standards.
  • Maintain stock management and replenishment.
  • Coach temporary / agency staff to deliver Puig Customer standards.
  • Flexible approach to working different schedules within the needs of the Store Group. This includes, early shifts, afternoon shifts, late shifts and weekend schedules.


What you’ll need:

  • You have previous experience as the responsible person, leading a Fragrance / Makeup / Beauty Account within the Fragrance, Beauty, Fashion, Luxury Goods or FMCG industry.
  • Your numerical skills and ability to understand sales figures and analyse them, coupled with your core literacy skills ensure you can deliver effective written and oral communication.
  • You have the skills and ability to use IT tech, specifically Microsoft Office, G-Suite, Workplace, Work Chat, Workforce Planning Tools is desirable.
  • You have a genuine passion and understanding for the Fragrance and Make Up industry.
  • Strong social media skills and knowledge will put you ahead of the competition and an excellent working knowledge of Instagram / Facebook, Tik Tok & Twitter is desirable.
  • You actively follow leading brands and influencers on social media and keep up to date with what is happening in the market.
  • A working knowledge of Store group till systems is an advantage but not a requirement.
  • You are fluent with written and spoken English and other languages are certainly desirable. 



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