Job Req ID:  22965
Date:  22-Jun-2022

Glasgow, GLG, GB

Functional area:  Retail
Contract type:  1 | Permanent job
Business area: 




Retail Fragrance Consultant (Brand Ambassador) Boots, Glasgow Fort - 22.5hrs (3 days P/T)

Job Description



Job Title:


Fragrance Consultant (Brand Ambassador)



Reporting to:


Regional Retail Manager





Boots, Glasgow Fort





A Brand Ambassador achieves sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipate their needs and exceeding their expectations. As a Puig Brand Ambassador, you will develop and increase the brand awareness and build customer loyalty, whilst maintaining the standards and expectations of the store group retailer you will be based in.


Main Functions and Responsibilities


  • Ensure the highest standards of customer service are always maintained, by following Puig and Retailer Service Standards.
  • Has a strong Retail knowledge of the fragrance industry.
  • Ability to quickly adapt to working with new promotions, product launches or activity unique to the store you are based in.
  • Engage with customers in line with Puig and Store Group protocols to deliver a unique Customer experience, leveraging product knowledge and expertise to deliver Brand and Product loyalty and in turn deliver sales targets.
  • Achieve all KPI’s in line with Company targets.
  • Develop and build a loyal customer base through strong clientelling techniques.
  • Maintain the shop floor merchandising and housekeeping standards in line with current VM guidelines.
  • Support the Store Line Manager with stock management and replenishment, not limited to all reasonable Management requests.
  • Attend regular development sessions and use this knowledge to drive customer engagement, brand and product knowledge.
  • Support the Line Manager in coaching temporary / agency staff.
  • All documentation and reports must be submitted within the required time frames and to the Company / Store group Standards.
  • Always be a role model of Puig and Store group grooming by delivering exceptional appearance standards.
  • Adhere to all Puig and in-store policies, procedures and Store Group standards.
  • Flexible approach to working different schedules within the needs of the Store Group. This includes, early shifts, afternoon shifts, late shifts and weekend schedules.


Key Requirements of the Role


Demonstrate proactive attitude:

This means getting things done and finding solutions before problems arise. This is ensuring your working practices are efficient, flexible and in line with Puig and the store needs. This is taking pride in doing a great job by pursuing excellence and exceeding expectations, through continuous self-development. This is showing a sense of belonging to Puig and playing your part in achieving the success of the company.


Deliver great sales results and a unique customer experience:

This means using Puig selling techniques to maximize sales at all times. This is about listening to and understanding customer needs in order to provide the unique service to meet those needs. It’s forming a connection with customers to create loyalty and a memorable experience.


Retail expert:

This means ensuring there is sufficient stock for the needs of the business, visual merchandising guidelines are followed at all times and POS elements are up to date. It’s having good awareness of competitors’ products and marketing activities.


Product knowledge expert:

This means having up to date knowledge of all Puig brands and in-depth knowledge of Puig brands in their store. It’s having good awareness of competitor brands.


Effective communicator:

This means using effective communication techniques by adapting your communication style to suit the person in order to establish a rapport of trust and integrity. It’s having the ability to ensure full understanding of what is being communicated.


Embrace team spirit:

This means working together with others as opposed to doing things individually. It involves the desire to contribute to the team and to foster a spirit of collaboration with fellow team members (e.g. store contacts, Puig colleagues). This means using good communication techniques to ensure good information flow and visibility with all relevant colleagues.


Embody Puig values:

This refers to the ability and willingness to align their own interests and needs with the objectives and priorities of the organisation, acting with honesty, integrity and in a way, which is consistent with the culture, values (see definitions below) and vision of the Company. This means maintaining Puig high standards of care at all times and abiding by the Puig Ethical code.


Skilled at core operations:

This means having numerical skills to understand sales figures and analyse them, core literacy skills to ensure effective written and oral communication. This is having the ability to use required IT tools and store equipment effectively as well as following the store and Puig policies and procedures.



Previous experience in a Sales Consultant / Advisory role.

Ideally, previous retail exposure within Fragrance, Beauty, Fashion, Luxury Goods or FMCG industry


Fluent written and spoken English required.

Other languages desirable.


Various educational backgrounds considered

Specific knowledge required:

Working Knowledge of IT tools and store systems, (not limited to);

  • Outlook
  • Excel & numerical skills
  • G-Suite
  • Workplace
  • Work Chat
  • knowledge of various Store group Apps, e.g. workforce planning tools.
  • Working knowledge of Store group till systems is an advantage but not a requirement.


Social Media, excellent working knowledge and use of; (not limited to)

  • Instagram
  • Facebook
  • Tik Tok
  • Twitter


Industry Knowledge:

  • Has a genuine passion and understanding for the Fragrance and Make Up industry.
  • Actively follows brands and influencers on social media.
  • Wants to know what is happening in the industry and keeps up to date with the latest news.



Puig 2021. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.

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