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Job Req ID:  19247
Date: 
Location: 

Derby, DBY, GB

Functional area:  Retail
Contract type:  2 | Temporary job
Business area:  Fragrances

 

 

 

Sales Ambassador Specialist - Boots/Debenhams, Derby & Nottingham, FTC Six Months - F/T - 5 days

We are currently recruiting for a Sales Ambassador Specialist (Mobile), covering Boots - Derby (2 days), Boots - Nottingham (2 days) and Debenhams - Derby (1 day). 

 

The role is offered on a Fixed Term Basis, for Six Months, working Full Time.

 

This is an exciting opportunity for someone with a passion for luxury fragrance brands, who wants to grow their career with a third generation family business. 

 

Job Description

 

Job Title:

Sales Ambassador Specialist - Mobile

Reporting to:

Regional Retail Sales Manager

Location:

Working across a number of stores within a regional geographic location. You will also be working across different store groups.

 

 

Overview

 

To achieve sales targets whilst promoting Puig brands, delivering a unique experience every time to customers, anticipating their needs and exceeding their expectations. As a Puig Mobile Brand Ambassador, you will increase the brand awareness and build customers loyalty, whilst maintaining the standards and expectations of the store group retailer you will be working in. Each Store group has its own individual and unique Service Standards that you will be expected to deliver every time.

 

Main Functions and Responsibilities

 

  • Ensure the highest standards of customer service are maintained at all times, by following Puig and Retailer Service Standards.
  • Has a strong Retail knowledge of different retailer Store Group customer demographics and trading patterns.
  • Ability to work in different locations during a normal working week, on average a minimum of two different store groups and locations per week.
  • Flexible approach to working multiple different schedules within the needs of the Store Group. This includes, early shifts, afternoon shifts, late shifts and weekend schedules.
  • The role requires great flexibility and a positive mindset to allow for short notice change of working schedules. The role will cover absence and last-minute unavailability of scheduled employees and therefore flexibility to quickly adapt to a new working schedule and location is very important.
  • Ability to quickly adapt to working in a new location that has different promotions, product launches or activity unique to that Store Group.
  • Flexibility to adapt to working with a Store Team or on their own, therefore must be self-sufficient and motivated to work solo and be able to prioritise their workload.
  • Engage with customers in line with Puig and Store Group protocols to deliver a unique Customer experience, leveraging product knowledge and expertise to deliver Brand and Product loyalty and in turn deliver sales targets.
  • Achieve all KPI’s in line with Company targets.
  • Develop and Build a loyal customer base through strong clientelling techniques.
  • Maintain the shop floor merchandising and housekeeping standards in line with current VM guidelines.
  • Support the Store Line Manager with stock management and replenishment, not limited to all reasonable Management requests.
  • Attend regular development sessions and use this knowledge to drive customer engagement and brand and product knowledge.
  • Support the Line Manager in coaching temporary / agency staff.
  • All documentation and reports must be submitted within the required time frames and to the Company / Store group Standards.
  • Always be a role model of Puig and Store group grooming and appearance standards.
  • Adhere to all Puig and in-store policies, procedures and Store Group standards.

 

 

Key Requirements of the Role

 

Demonstrate proactive attitude

This means getting things done and finding solutions before problems arise. This is ensuring your working practices are efficient, flexible and in line with Puig and the store needs. This is taking pride in doing a great job by pursuing excellence and exceeding expectations, through continuous self-development. This is showing a sense of belonging to Puig and playing your part in achieving the success of the company.

 

Deliver great sales results and a unique customer experience

This means using Puig selling techniques to maximize sales at all times. This is about listening to and understanding customer needs in order to provide the unique service to meet those needs. It’s forming a connection with customers to create loyalty and a memorable experience.

 

Retail expert

This means ensuring there is sufficient stock for the needs of the business, visual merchandising guidelines are followed at all times and POS elements are up to date. It’s having good awareness of competitors’ products and marketing activities.

 

Product knowledge expert

This means having up to date knowledge of all Puig brands and in-depth knowledge of Puig brands in their store. It’s having good awareness of competitor brands.

 

Effective communicator

This means using effective communication techniques by adapting your communication style to suit the person in order to establish a rapport of trust and integrity. It’s having the ability to ensure full understanding of what is being communicated.

Embrace team spirit

This means working together with others as opposed to doing things individually. It involves the desire to contribute to the team and to foster a spirit of collaboration with fellow team members (e.g. store contacts, Puig colleagues). This means using good communication techniques to ensure good information flow and visibility with all relevant colleagues.

           

Embody Puig values

This refers to the ability and willingness to align their own interests and needs with the objectives and priorities of the organisation, acting with honesty, integrity and in a way which is consistent with the culture, values (see definitions below) and vision of the Company. This means maintaining Puig high standards of care at all times and abiding by the Puig Ethical code.

 

Skilled at core operations

This means having numerical skills to understand sales figures and analyse them, core literacy skills to ensure effective written and oral communication. This is having the ability to use required IT tools and store equipment effectively as well as following the store and Puig policies and procedures.

 

 

Experience

Previous experience in a Sales Consultant / Advisory role.

Ideally, previous experience within the Fragrance, Beauty, Fashion, Luxury Goods or FMCG industry

Language

Fluent written and spoken English skills required.

Other languages desirable.

Education

Various educational backgrounds considered.

Specific knowledge required

Working Knowledge of IT tools and store systems, (not limited to);

  • Outlook
  • Excel & numerical skills
  • G-Suite
  • Workplace
  • Work Chat
  • knowledge of various Store group Apps, e.g. workforce planning tools.
  • Working knowledge of Store group till systems is an advantage but not a requirement.

 

Social Media, excellent working knowledge and use of; (not limited to)

  • Instagram
  • Facebook
  • Tik Tok
  • Twitter

Industry Knowledge

  • Has genuine passion and understanding of the Fragrance and Make Up industry.
  • Actively follows brands, trends and influencers on social media.
  • Wants to know what is happening in the industry and keeps up to date with the latest news.

 

 

Puig 2019. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other tan its intended recipient is prohibited.